Digital transformation partner
PORTFOLIO
Our References
BRAZE IMPLEMENTATION PROJECT
Business Analysis Consultancy | Client Server
Project goal is to implement Braze campaign management platform to know the customer better and treat them via digital and direct channels accordingly. Project is split into 4 phases which are mobile application, direct mail, email and website implementation. Business analysis service is provided by Koch Digital. Mrs. Koc Yalcin planned separate workshops to gather mobile application, direct mail, email channels requirements from stakeholders such as business units and data & insight team. In addition, requirements are converted into user stories to be used for development and test.
For Website channel integration, requirement gathering workshops are already planned on for mid July. After requirement gathering sessions, all requirements will be analysed by Mrs. Koc Yalcin and converted into user stories to deliver a minimum viable product for website channel.
AGILE & SCRUM TRANSFORMATION PROJECT
Project Management Consultancy | Ebitech Solution & Consultancy
Project management service is provided to Ebitech Solution & Consultancy. Project was to change waterfall software delivery methodology with agile scrum way of working. In this project, previously defined requirements have been analysed and initial backlog was created working together with product manager. Training documents are customised due to business and team needs. Also, Mrs. Koc Yalcin planned agile rituals and attend all rituals by herself to observe team and guided team due to her agile expertise. In addition to agile & scrum methodology consultancy, scrum master training workshop is provided to one of the volunteer team members. Scrum coaching is completed for initial sprint and currently team is working as autonomous.
CHATBOT INTEGRATION PROJECT
Business Analysis Consultancy | Scope EE
Business analysis consultancy is provided and high level business needs documented to be used for vendor selection of AI Chatbot implementation. Second phase was about to gather detailed business requirements and convert into user stories are to be used to integrate AI Chatbot to website platform. Also, chatbot initial matrix and test cases are documented for integration and test.
INTERACTIVE PORTFOLIO PAGE PROJECT
Business Analysis Consultancy | G Project Management & Construction
E-COMMERCE TRANSFORMATION PROJECT
Technology Lead | Prime Business Analyst
Click2Door project is a new developed digital web journey for Mobile and Fixed Acquisition (Number Portability & New Activation) applications supported by door to door delivery. Customer leads should be forwarded to the courier with real time integration and the required contracts are filled automatically. Sim card delivery should be provided by courier operation and activation should be completed by Back Office Agent. Also, application status should be tracked via application ID which is sent to the customer after application is completed. With the new capability system stores all leads and completed application information in a secure data platform.
Additionally, application should be managed via new developed agent GUI and call center agent has different authorisation based on roles and responsibility.
https://tiklayingelelim.vodafone.com.tr/tiklayingelelim/#/mobil
https://evdeinternet.vodafone.com.tr/evdeinternet/#/home
​
PEGA MARKETING INTEGRATION PROGRAM
Prime Business Analyst
The project is about to provide a single real time contextual marketing platform with enabling all inbound, outbound, digital channels. This platform is to create multi-channel customer strategies by business units and to make significant impact on providing right action for every customer with central campaign management.
GDPR PROJECT
Prime Business Analyst
Project main purpose is to protect all type of personal data and manage all type of permission under the one program. With this project, all platforms are gained opt-in and opt-out channels for permission base marketing. Previously given permissions are migrated and new data base is created for secure data management.
ADOBE AUDIENCE MANAGER INTEGRATION PROJECT
Prime Business Analyst
Data Management Platform is to combine both behavioural (CRM) data and browsing data on own media and paid media channels, with the help of adobe tools manage bidding and based on next best action algorithm shows the best offer to base and prospect customers from mobile and web with the one click fulfilment capability.
HOURLY CHARGING PROJECT
Prime Business Analyst
Hourly charging is a new charging method for prepaid customers. Mobile internet is counted as minute usage. In other words each usage of mobile internet shall be deducted minute based from bundle/promo. New capability will be used to create new portfolios based on minute charging. This new infrastructure is used for single bundle project to combine voice and data bundles as a new single quota.client was able to progress by leaps and bounds.
SIEBEL TRANSFORMATION PROGRAM
Business Analyst
Genesis is a transformation program for billing, charging and CRM system. 8 million customers are migrated to Siebel. With this project, real time charging capability is gained for post-paid customers.
Project purpose was to design new interactive portfolio page for G Project Management & Construction’s. Koch digital provided business analysis service to understand and analyse business needs in order to deliver a new digital portfolio displaying future on existing website. In addition, Mrs. Koc Yalcin completed project development and test guide documents to be used by external development teams.